Shipping policy

Thank you for shopping with MOLLYVELLE.

We work hard to ensure every order is prepared, packed, and shipped as efficiently as possible. Please read the information below before placing your order.

Processing Your Order

Orders are processed on business days only (Monday through Friday, excluding public holidays).

Most orders are prepared for shipment within 1–3 business days after your payment has been successfully verified.

During promotional periods, holidays, or times of unusually high demand, order processing may take slightly longer than normal.

Shipping Options

United States

Shipping Method Order Value Shipping Cost
Standard Shipping $0.00 – $49.99 $10.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping charges are automatically calculated during checkout.

Order Tracking

As soon as your package leaves our warehouse, a shipping confirmation email will be sent with your tracking number.

Tracking information may require up to 48 hours to become available after the carrier has scanned your parcel.

If you have not received a shipping confirmation email, please check your spam or junk folder before contacting us.

Shipping Address

Please review your shipping address carefully before completing your purchase.

MOLLYVELLE is unable to accept responsibility for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

If you notice an error after placing your order, contact us immediately. We will do our best to assist before the order enters fulfillment.

Multiple Packages

Orders containing multiple products may be fulfilled from different warehouse locations.

As a result, your order may arrive in separate shipments. If this happens, individual tracking details will be provided for each package.

Shipping Delays

While we make every effort to dispatch orders promptly, delays may occasionally occur due to circumstances outside our control, including:

  • Carrier service interruptions
  • Severe weather
  • Customs inspections
  • Public holidays
  • High shipping volumes
  • Other unforeseen logistics disruptions

Estimated delivery schedules are provided as a guide only and cannot be guaranteed.

Customs & Duties

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees.

These charges are determined by the destination country and remain the responsibility of the customer.

Lost or Damaged Shipments

If your package arrives damaged, contains missing items, or appears to be lost, please contact our Customer Support Team as soon as possible.

To help us investigate, please include:

  • Order Number
  • Full Name
  • Photos of the package (if applicable)
  • Photos of the affected item(s)
  • A brief description of the issue

We'll work with the shipping carrier to help resolve the matter promptly.

Need Assistance?

If you have any questions about shipping or your order, our Customer Support Team is happy to assist.

Email
hello@mollyvelle.com

Business Information

MOLLYVELLE

40906 163rd St E
Lancaster, CA 93535
United States

Business Correspondence Only – Not a Return Address