Refund policy

At MOLLYVELLE, we want you to enjoy every purchase. If something isn't quite right, we're here to make the return process as simple as possible.

Return Eligibility

You may request a return within 30 days of your order being delivered.

To qualify for a return, your item(s) must meet all of the following conditions:

  • Unworn and unused
  • Unwashed
  • Free from stains, makeup, perfume, deodorant, or pet hair
  • In their original condition
  • All original tags must still be attached
  • Returned inside suitable protective packaging

Items that do not meet these requirements may be refused and returned to the sender.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Lingerie & Intimates
  • Earrings
  • Hair Accessories
  • Hats
  • Socks & Hosiery
  • Beauty & Cosmetic Products
  • Any item marked as non-returnable on the product page

Swimwear may only be returned if all hygiene liners remain fully attached and the item is unworn.

How To Start A Return

To request a return, please contact our Customer Support Team before sending your package.

Please include:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you wish to return
  • Reason for the return

Our team will provide you with the return instructions once your request has been reviewed.

Email:
hello@mollyvelle.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

For your protection, we recommend using a shipping service that provides tracking information, as MOLLYVELLE cannot be responsible for return parcels lost during transit.

Refunds

After your return arrives at our warehouse, it will be inspected.

If approved, your refund will be issued to your original payment method within 3–7 business days.

Please note that your financial institution or credit card provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is the result of our mistake or a verified product defect.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the problem

Our team will review your claim and arrange an appropriate solution as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or style, please return your eligible item and place a new order once your return has been processed.

Return Processing Time

Once your returned parcel has been delivered to our warehouse, please allow approximately 7 business days for inspection and processing.

Processing times may be slightly longer during holiday periods or promotional events.

Contact Us

If you have any questions regarding returns or refunds, our Customer Care Team is happy to assist.

MOLLYVELLE

Email: hello@mollyvelle.com

Business Address

40906 163rd St E
Lancaster, CA 93535
United States

Business Correspondence Only – Not a Return Address